The Problem
Every vehicle, every action, every second. Documented.
Without complete visibility, you're exposed to disputes, fraud, and compliance failures. ValeKit's vehicle chain of custody software creates an unbreakable record from the moment a vehicle arrives, turning valet incident reporting from a liability into a strength.
The Challenges
- No record of who handled which vehicle, so an incident has no starting point
- Damage disputes that come down to the guest's word against the attendant's
- Everyone on the team seeing everything, including data they have no reason to touch
- Data protection obligations that multiply with every location you add
- Nothing to hand an insurer when a garagekeepers claim is filed
Vehicle Audit Trail
Complete chain of custody for every vehicle: who handled it, when, where, and every status change in between. Because each entry is timestamped and cannot be edited after the fact, the record is the same one you would hand an insurer or a lawyer.
- Timestamped status transitions
- Attendant assignment logs
- Location tracking history
- Tamper-proof records
Photo Documentation
One condition photo at check-in, plus damage photos and a customer signature when there is something to note. When a guest points at a scratch, the conversation starts with a timestamped image and an acknowledgment on file, not two opinions.
- Intake condition photos
- Up to 10 damage photos per visit
- Time-stamped image records
- Customer signature & acknowledgment
Role-Based Access
Granular permissions so each team member only sees and does what their role requires. A valet on one site cannot open another site's tickets, and nobody outside the admin role touches billing.
- Admin, manager, valet roles
- Location-scoped permissions
- Feature-level access control
- Invite-only user management
The Impact
- A damage claim stops being a judgement call and starts being a file
- Your insurer sees evidence rather than an incident narrative written afterwards
- A departing employee takes no operational knowledge with them
- Adding a location does not mean rebuilding your access policy
- You can answer a client's security questionnaire from the product rather than from memory