How It Works

How Digital Valet Parking Works, From Check-In to Checkout.

ValeKit replaces paper tickets with a fully automated ticket lifecycle. Every step is tracked, timed, and synced in real time.

FIG 0.101
Checked In

Vehicle Check-In

The attendant opens the ValeKit mobile app and creates a new ticket. They capture the plate, make, model, color, and optional photos. A unique digital ticket ID is generated instantly, no paper slip required.

Valet parking workflow automation starts at check-in. Ticket creation takes under 10 seconds, and all data syncs in real time. Even offline, the app keeps working and syncs automatically when connectivity is restored, which matters because most parking structures have no signal below the first level.

FIG 0.202
Staged → Parked

Vehicle Staged & Parked

The attendant notes the parking spot. Status updates to Staged, then Parked. The manager dashboard shows the vehicle live with location and time elapsed.

Managers see all active tickets on the web dashboard in real time. Spot numbers, timestamps, and assigned valets are visible at a glance. No clipboards or radio calls needed.

FIG 0.303
Link Sent

Guest Receives Their Link

Via SMS, the guest gets a unique URL. No app install required. They can see their ticket status in real time and tap 'Request my car' when ready.

The public ticket page is a lightweight web view that works on any device, any browser. The link is tied to the ticket and expires after checkout.

FIG 0.404
Requested → Being Retrieved → Ready

Retrieval Request

The valet team is notified instantly via push notification. A valet is assigned and status moves through Requested, Being Retrieved, then Ready. Guests see each update live, so nobody has to ask how long.

Push notifications are delivered via Firebase Cloud Messaging on iOS and Android. Response time is tracked per retrieval for manager reporting.

FIG 0.505
Completed

Checkout & Payment

Payment is collected digitally via Stripe. A receipt is sent. The ticket is marked Complete and revenue is recorded automatically. Zero paper, zero manual entry.

Stripe payments are built in. Revenue rolls up per location, per day, visible on the manager dashboard without any manual reconciliation. Every dollar is accounted for.

Roles & Access

Three roles. One platform.

Every person on your team gets exactly the access they need, no more, no less.

FIG 1.1

Valet

Mobile app only

  • Create and manage tickets
  • Update ticket status
  • Receive retrieval notifications
  • Capture vehicle photos
FIG 1.2

Manager

Mobile app + Web dashboard

  • All valet capabilities
  • Live ticket board overview
  • Team performance visibility
  • Revenue and daily reports
FIG 1.3

Admin

Full web access

  • All manager capabilities
  • User and team administration
  • Location settings and setup
  • Billing and subscription management

Common Questions

Does the guest need to download an app?
No. The guest receives an SMS with a link to a lightweight web page that works in any browser on any device. Only the valet team uses the mobile app.
What happens when there is no signal in the garage?
The attendant app keeps working offline. Tickets created or updated without a connection sync automatically once signal returns, which matters because most parking structures lose coverage below the first level.
How long does it take to check a vehicle in?
Creating a ticket with the plate, make, model, color and photos takes under 10 seconds.
How are payments handled?
Through Stripe, built into the ticket. The guest can pay at the curb or from their phone, a receipt is sent automatically, and revenue rolls up per location and per day on the manager dashboard.
Who can see what?
Three roles. Valets get the mobile app and their own tickets. Managers add the web dashboard, the live ticket board and reporting. Admins add user management, location settings and billing.

Every arrival. Every departure. Perfected.

See the full ticket lifecycle running on your own locations. Setup takes a day, not a quarter.

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