Privacy Policy

1. Introduction

This Privacy Policy is issued by Flowlyn Labs Pte. Ltd. (“Flowlyn Labs,” “we,” “our,” or “us”), which owns and operates the ValeKit platform (together with its affiliates, “ValeKit”). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our services as a business customer, or interact with our platform as a guest at a venue that uses ValeKit.

This Policy applies to two different groups of people, and the sections relevant to you depend on which group you're in:

• Business customers and their staff, who sign up for and operate the ValeKit platform (see Sections 2 to 6)
• Guests, who hand over a vehicle for valet service at a venue using ValeKit and interact with our SMS notifications or web portal (see Section 7)

If your organization has a signed Master Service Agreement with Flowlyn Labs Pte. Ltd. that includes specific data processing terms, those terms govern in the event of a conflict with this Policy.

2. Information We Collect From Business Customers

Information You Provide

We collect information you or your staff provide when you:

• Fill out a contact form or request a demo
• Sign up for an account or subscription
• Configure your account, locations, and settings
• Contact us via email or phone
• Apply for a job with us

This may include your name, email address, phone number, company name, job title, and any other information you choose to provide.

Operational Data You Submit Through the Platform

As part of using the Service, you and your staff submit operational data, including vehicle records, ticket information, vehicle photographs, runner activity, and payment and billing information. This data is “Customer Data” as defined in our Terms of Service, and our handling of it is also governed by that agreement.

Automatically Collected Information

When you visit our website or use our platform, we may automatically collect information about your device and usage, including IP address, browser type, device information, pages viewed, time spent on pages, and referring website addresses.

3. How We Use Business Customer and Operational Information

We use this information to:

• Provide, operate, and maintain the Service
• Process check-ins, retrievals, and payments through the platform
• Respond to inquiries, support requests, and demo requests
• Send service-related and, where you have consented, marketing communications
• Improve our website and services, understand visitor behavior, and, where you consent, measure and personalize advertising, including through the analytics and advertising cookies described in our Cookie Policy
• Comply with legal obligations

4. AI and Machine Learning Use of Vehicle Data

We use vehicle images, license plate data, and related vehicle information submitted through the Service to power automated features such as license plate recognition and vehicle make, model, and color detection.

We also use this data, in de-identified or aggregated form that does not identify any business customer, guest, or individual, to train, tune, test, and improve our machine learning and AI models, including models we may develop ourselves over time. This may involve retaining vehicle images and related data beyond the end of an individual valet session for this purpose. We do not use this data to identify or take action against any specific individual outside of providing the Service.

5. Data Retention

We retain Customer Data, including vehicle photographs and related records, for as long as needed to provide the Service, support the business relationship with our customer, and as described in Section 4 above. Following termination of a business customer's account, that customer may export its data for 30 days, after which we may retain it for up to an additional 60 days for backup purposes. Once this combined 90-day period has elapsed, the customer may no longer request export or deletion of that data, and we may continue to retain it indefinitely thereafter, consistent with our Terms of Service.

De-identified or aggregated data used for analytics or AI model training may be retained for longer, as it does not identify any individual or business.

6. Cookie Policy

We use cookies and similar tracking technologies on our website to enhance your browsing experience. You can control cookie preferences through our cookie consent banner, the Cookie Preferences link in the site footer, or your browser settings. For a full list of the cookies we use and why, see our Cookie Policy.

7. Guest Information

If you are a guest who has handed over a vehicle for valet service at a venue using ValeKit, this section describes how your information is handled.

What We Collect

When a venue's valet staff check in your vehicle, they may collect your mobile phone number, your name, and vehicle details (license plate, make, model, color, and photographs) using the ValeKit platform. If you have visited that same venue before, your phone number may already be on file together with your previously checked-in vehicles, which staff can retrieve to speed up check-in. Vehicle photographs may be processed using automated tools, including AI-based image recognition, to assist the venue's staff in identifying your vehicle.

How Your Information Is Used

Your information is used to operate your active valet session: sending status updates, enabling you to request your vehicle, and processing payment where the venue has enabled online payment. Your phone number is used to send transactional SMS notifications related to your active session, as described in our SMS Messaging Policy.

Your phone number is also retained by the venue, together with the details of vehicles you have previously checked in at that specific venue, so that staff can recognize you as a returning guest and check you in faster on a future visit. This recognition is specific to each individual venue. It is not combined with, and does not draw on, your visit history at any other venue using ValeKit, even if the same business operates multiple locations. This information is kept for as long as the venue's ValeKit account remains active, consistent with our general Data Retention practices described in Section 5, and is not automatically deleted between visits. Retaining your phone number this way is separate from, and does not extend or renew, your consent to receive SMS messages, which remains specific to an active session as described in our SMS Messaging Policy.

Vehicle photographs and related vehicle details may also be retained beyond your individual session and used, in de-identified or aggregated form, to improve our AI-based vehicle recognition features, as described in Section 4. This aggregated use does not involve your name or phone number and is not used to identify you personally.

Who We Share Information With

We share your information with the venue where you are receiving valet service, since the venue's staff use the platform to manage your vehicle. We may also share information with service providers who help us operate the Service, such as SMS delivery and payment processing providers. We do not sell guest information, and we do not use your phone number for marketing.

Your Choices

You may opt out of SMS notifications at any time by replying STOP to any message; this stops future messages but does not delete your phone number or vehicle history on file with the venue. If you would like your stored phone number and vehicle history deleted, contact the venue directly, or contact us at sales@valekit.com and we will help coordinate deletion with the venue. For details on your vehicle, your valet experience, or any charges, please contact the venue directly, as ValeKit is the software provider, not the operator of the valet service. See our Guest Terms of Service for more on this relationship.

8. Data Security

We implement commercially reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction, consistent with industry-standard practices. No security measure is guaranteed to prevent all possible incidents.

9. International Data Transfer

Information described in this Policy may be processed, stored, or transferred internationally, including in Singapore and other jurisdictions used by our infrastructure and service providers, in connection with operating the Service.

10. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, request deletion of, object to the processing of, or request portability of your information. Business customers should note that requests relating to operational or Customer Data may need to be coordinated with the relevant venue, since the venue controls that data as described in our Terms of Service. These general rights do not affect the specific retention terms in Section 5 above; once the post-termination retention period described there has elapsed, Customer Data is no longer subject to a deletion or export request. To exercise these rights, contact us using the details in Section 12.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the Service, or applicable law. We will post the updated version on this page and update the “Last updated” date above. Material changes will be communicated to business customers in accordance with our Terms of Service. Continued use of our website or the Service after an update constitutes acceptance of the revised Policy.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Flowlyn Labs Pte. Ltd.

Email: sales@valekit.com