The Problem
The first and last impression your guest has is parking.
Long waits, lost tickets, and zero visibility turn valet into a friction point. ValeKit turns it into the part of the visit guests mention afterwards, because they always knew where their car was and never waited for it at the curb.
The Challenges
- Long waits at the curb, usually at the exact moment a guest is already late
- No visibility into vehicle status, so guests stand there guessing
- Lost tickets that turn a good evening into an argument at the stand
- Service that varies by who is on shift, which guests notice and remember
- No way for a guest to request their car before they reach the door
SMS Valet Notifications
Guests request their car by text before they are ready to leave. Retrieval starts while they are still settling the bill or waiting for the lift, so the car is at the door when they are, rather than the other way round.
- Request via SMS link
- Estimated wait time display
- Request from anywhere on the property
- No app download required
Mobile Vehicle Request
Guests request their car via text message before they're ready, dramatically reducing wait times. By letting guests trigger retrieval from a lobby or restaurant table, you improve valet wait times and drive measurable valet NPS improvement.
- Request via SMS link
- Estimated wait time display
- Real-time status tracking
- No app download required
Ticketless Digital Check-In
Eliminate the frustration of lost paper tickets with digital tickets guests access from their phone. The record lives with the vehicle, not the paper, so a guest who loses the link still gets their car back without a conversation about ID.
- SMS-delivered ticket link
- QR code for quick lookup
- Photo confirmation at drop-off
- Plate lookup when the guest has no link
The Impact
- The queue at the stand shrinks, because guests stop asking attendants for updates
- Wait time stops being the thing guests remember about the visit
- A new starter delivers the same arrival as your longest-serving attendant
- Damage conversations start with evidence rather than two accounts
- Front desk stops fielding calls about where a car is
- Contactless valet parking for hospitals, where patients and visitors need the least friction of anyone