SMS Messaging Policy

Last updated: March 1, 2026

This SMS Messaging Policy (“Policy”) is issued by Flowlyn Labs Pte. Ltd. (“Flowlyn Labs,” “we,” “our,” or “us”), which owns and operates the ValeKit platform (“ValeKit”). This Policy explains how we obtain consent for, and send, SMS notifications to valet guests at venues that use ValeKit.

1. Program Description

This is a transactional service notification program only. No marketing or promotional messages are ever sent. All messages are operational notifications about a guest's vehicle during an active valet session.

2. How Consent Is Obtained

Consent is collected verbally at the point of valet service through the following process:

  1. A guest arrives at a ValeKit-powered property and hands their vehicle keys to a valet runner.
  2. The runner asks for the guest's mobile number and reads the following standardized disclosure:
    “May I have your mobile number? We'll text you when your vehicle is checked in, parked, and ready for pickup. Standard message and data rates may apply. Reply STOP at any time to opt out.”
  3. The guest verbally provides their phone number. This constitutes informed consent to receive SMS notifications for that valet session.
  4. The runner enters the phone number into the ValeKit mobile app to initiate the session.
  5. The guest receives SMS status updates for the duration of their valet session.

The disclosure script above is the standardized language all ValeKit runners are trained to recite before accepting a guest's phone number. Consent is session-specific and phone numbers are not retained for future use beyond the active session.

3. Message Types

Guests may receive the following transactional messages during a valet session:

  • Check-in confirmation: your vehicle has been received by ValeKit staff.
  • Parked notification: your vehicle has been safely parked at the property.
  • Ready for pickup: your vehicle is ready for collection, including a link to the guest status portal to track your vehicle in real time.

No marketing, promotional, or recurring messages are sent under this program.

4. Message Frequency

Guests receive up to 4 messages per valet session. No messages are sent outside of an active session.

5. How to Opt Out

Reply STOP to any ValeKit message to unsubscribe immediately. You will receive one final confirmation:

“You have been unsubscribed from ValeKit alerts. No further messages will be sent.”

6. Help

Reply HELP to any ValeKit message for support information. You will receive:

“ValeKit vehicle alerts. For support contact sales@valekit.com or visit valekit.com. Reply STOP to cancel.”

7. Message & Data Rates

Standard message and data rates may apply. Contact your mobile carrier for details. Carriers are not liable for delayed or undelivered messages.

8. Data Use & Privacy

Phone numbers collected during valet sessions are used solely to send that session's status notifications. They are not shared with third parties or used for any marketing purpose. For full details on how we handle your personal information, see our Privacy Policy and Terms of Service.

9. Changes to this Policy

We may update this Policy from time to time. The current version will always be available at this page, and continued use of the Guest Service after an update constitutes acceptance of the revised Policy.

10. Contact Us

If you have any questions about this Policy, please contact us at:

Flowlyn Labs Pte. Ltd.

Email: sales@valekit.com