Question 1

How does the guest request their vehicle?

Accepted Answer

At check-in, the guest receives an SMS with a unique tracking link that works in any mobile browser. No hotel guest parking app to download, no account to create. When they are ready to leave, from the room, the restaurant, the spa, or the pool, they tap the link to request their car. The nearest available valet is notified instantly via push notification with the vehicle's zone, key hook number, and any special handling notes. The guest sees live status updates through three stages: requested, retrieving, and ready. Properties using this workflow report average retrieval times under three minutes, down from twelve-plus with paper systems. The link remains active for seven days, so early checkouts and late departures are covered without reissuing credentials.

Question 2

What if the network goes down during peak checkout?

Accepted Answer

ValeKit's mobile app is built offline-first, meaning attendants can create tickets, capture condition photos, log vehicle movements, and process returns without any network connectivity. This is critical for hotel garages, where underground concrete structures routinely block cellular and Wi-Fi signals. The app stores all data locally on the device and syncs automatically the moment connectivity returns, using a last-write-wins conflict resolution model. In testing across over 50 hotel properties, zero transactions have been lost during offline periods. The only limitation is that push-based retrieval notifications to other devices are delayed until the initiating device reconnects, but the local ticket state remains fully accurate.

Question 3

How does ValeKit handle VIP and returning guests?

Accepted Answer

Returning guests are identified automatically by phone number the moment the attendant begins check-in. Their profile surfaces instantly with VIP status, visit count, lifetime spend, vehicle history, and any special instructions from prior stays, for example, 'always park nose-out' or 'guest is elderly, bring car to the side entrance.' VIP guests are flagged with a visible badge across all screens and can be assigned to preferred parking zones. VIP flags can be set manually by any team member. Preferences persist across all properties within a hotel group, so a guest recognized at the flagship location receives the same treatment at the resort. This cross-property recognition is particularly valuable for resort valet management, where repeat seasonal guests expect a personalized experience the moment they arrive.

Question 4

Does ValeKit operate as a standalone system?

Accepted Answer

Yes. ValeKit is a complete, standalone valet management platform with its own guest profiles, billing, vehicle tracking, and operational data. It does not require integration with any external hotel system to deliver full value. The platform handles everything from AI-powered intake and digital ticketing to Stripe and Square payment processing, digital receipts, and multi-property management, all from one dashboard. Guest profiles, VIP flags, vehicle history, and special instructions are managed natively within ValeKit and persist across visits and properties.

Question 5

We manage multiple hotel properties. Does ValeKit support that?

Accepted Answer

Yes. ValeKit is built for multi-location hotel groups from the ground up. Each property gets its own zones, rates, team, and feature configuration, all managed from a single dashboard with role-based access controlling who sees what at each location. A regional director can view performance across all eight properties while a site manager sees only their own. Rate templates can be copied across properties in one click, so a new resort does not require rebuilding pricing from scratch. Guest profiles and VIP flags are shared across the entire group, meaning a guest recognized at one property receives the same priority treatment at another. This makes the platform equally effective for resort valet management across seasonal destinations and year-round urban hotels. The platform currently supports groups managing up to 25 locations on a single tenant, with no per-property licensing surcharge.

Question 6

How long does it take to set up for a hotel property?

Accepted Answer

Most properties are fully operational within three to five business days. Initial configuration (defining parking zones, setting rate structures, inviting team members, and enabling feature flags) takes a few hours through a guided setup wizard that walks managers through each step. The mobile app installs in minutes on iOS or Android and is designed to run alongside your existing paper-based process during the transition period, so there is zero disruption to guest service. Attendants typically reach full proficiency within two to three shifts. For hotel groups rolling out across multiple properties, the first setup takes the longest; subsequent locations reuse rate templates and zone configurations, reducing setup to under a day each.

Question 7

Do you support EV vehicles and charging zones?

Accepted Answer

Yes. Electric vehicles are detected and flagged automatically during the AI-powered intake process. ValeKit supports dedicated EV parking zones as one of six built-in zone types (alongside standard, VIP, oversized, compact, and motorcycle), each with independent capacity tracking. This is especially important for luxury hotels where EV adoption among guests continues to grow and guests expect charging-capable parking as a standard amenity. When an EV is detected at intake, the vehicle is flagged on the ticket so attendants can direct it to an available EV zone. Zone capacity alerts notify managers when EV zones approach full, so overflow can be managed proactively.

Question 8

Can we use different pricing for different situations?

Accepted Answer

Yes. ValeKit supports hourly, daily, overnight, flat, event, and tiered pricing, all configurable per location with no limits on the number of active rate structures. Daily caps prevent hourly charges from exceeding a fixed ceiling. Reusable rate templates let you copy a proven pricing model across multiple properties in one click. Discounts support percentage or fixed-amount reductions, while convenience fees and location-specific tax rates are applied automatically at checkout. For properties running special events (a conference block or a wedding weekend), event-specific flat rates can override the default structure without affecting regular guest pricing. Digital receipts are sent via SMS after every transaction.

Your valet stand is the first and last impression. Make it flawless.

Why are hotels still using paper valet tickets?

The guest journey

Guest pulls up

Gets a tracking link

Requests from anywhere

Car is waiting

Seamless payment

Guest is remembered

Built for your operation

AI-powered check-in

Guest self-service retrieval

Real-time operations dashboard

Integrated billing and payments

What no one else does

The numbers speak

Everything included

Vehicle Operations

Guest Experience

Billing & Payments

Management & Reporting

Common questions

Your guests deserve better than a paper ticket.