Question 1

How does resident communication work?

Accepted Answer

The resident parking app experience works through an SMS tracking link. No app download, no login, no account creation required. After every check-in, the resident receives an SMS with a link to a tracking page showing their vehicle's real-time status in the ticket lifecycle: checked in, staged, parked, requested, being pulled, ready, or completed. Residents request retrieval with a single tap on the tracking page, and the valet team receives the request instantly on their mobile devices via push notification. The tracking link is valid for seven days per check-in. This eliminates phone calls to the front desk and guessing about when the car will be ready. The resident sees the status update the moment their vehicle moves to each stage.

Question 2

How does ValeKit handle guest vehicles?

Accepted Answer

Guest vehicles receive the same professional treatment as resident vehicles. AI captures the guest's plate, make, model, and color at check-in, a digital ticket is created, and the guest receives an SMS tracking link for self-service status checking and retrieval. For guests who visit regularly (a weekly dinner guest, a regular caregiver, a family member who comes every Sunday), ValeKit recognizes them automatically by phone number on future visits and surfaces their vehicle history. Property managers can flag frequent guests as VIPs from the web dashboard so the valet team knows to prioritize their retrieval and route them to premium parking zones. There is no pre-registration or pre-authorization system. The recognition happens automatically based on the guest's phone number from their previous visits.

Question 3

How does billing work for residential properties?

Accepted Answer

ValeKit supports flexible rate structures through Stripe and Square: hourly, daily, overnight, flat, event, or tiered pricing, configurable per location. Each transaction generates a digital receipt delivered via SMS. Tips can be added with a single tap on the payment screen. For buildings where valet is provided as a resident amenity, the rate can be set to zero and the system still tracks every check-in, parking duration, and zone assignment for operational visibility. Each location can also configure its own fees and discounts independently. Property managers see all transaction data in the web dashboard. For multi-building operations, each location maintains its own rate structure while being managed from a single dashboard.

Question 4

What happens if there is a vehicle damage claim?

Accepted Answer

Every vehicle is photographed at intake with timestamped condition photos tied to the attending valet's ID. The key tracking system logs every key transfer (who received it, when, and which key hook it was assigned to), creating a complete chain of custody. Every action on every ticket is recorded in the activity log with timestamps, so management can trace exactly what happened at every point. If a damage claim arises, the photographic evidence, key custody records, and ticket activity trail provide unambiguous documentation that resolves the dispute quickly. For high-value vehicles common in luxury buildings (averaging $180,000 or more), this documentation also satisfies insurance adjuster requirements without additional investigation.

Question 5

Can the system handle buildings with multiple vehicle types per resident?

Accepted Answer

Yes. Residents can have multiple vehicles associated with their profile, each identified by its own plate number. AI captures the make, model, and color automatically at every check-in, and the system matches the vehicle to the resident's profile by phone number or plate lookup. Each vehicle can have its own handling notes visible to the entire valet team. The weekday sedan might need covered parking, while the weekend sports car needs nose-out positioning and a note about hand-only key handling. These preferences persist indefinitely and survive staff rotations, so every attendant sees the correct instructions regardless of when they joined the team. Parking zones can be assigned per vehicle type. EV vehicles can be routed to EV zones, oversized vehicles to oversized zones, all configured per location.

Premium Valet Services for High-End Residential Buildings

Why doesn't luxury residential parking feel premium?

The guest journey

Resident arrives

Gets a confirmation

At home

Car waiting in the driveway

Seamless payment

Resident is remembered

Built for your operation

AI-powered check-in

Resident self-service retrieval

Real-time operations dashboard

Digital payments and receipts

What no one else does

The numbers speak

Everything included

Resident Services

Guest Management

Security & Accountability

Operations & Payments

Common questions

Built for luxury living.