Question 1

How many locations can I manage?

Accepted Answer

There is no hard limit on the number of locations. Each location maintains its own zones, team assignments, rate configuration, feature flags, key boards, staging areas, and PUDO zones, all managed from the central admin dashboard designed for multi-site parking management. New locations are added through a guided onboarding wizard that walks you through zone creation and basic configuration in a single flow. Your subscription plan determines how many locations are included before metered overage billing applies, but the valet management software itself imposes no ceiling. Consolidated statistics and parking management reporting let you compare performance across all properties, or you can drill into any individual site for detailed operational data.

Question 2

How does role-based access control work?

Accepted Answer

Three fixed roles define access: admin has full access across all locations, manager has location-scoped operational control (tickets, team, zones, rates), and valet is restricted to mobile check-in and retrieval workflows. These valet team management tools enforce permissions server-side through PostgreSQL row-level security policies, not just hidden in the UI, so even direct API calls cannot bypass access rules. The system includes 31 granular permission codes resolved via the resolve_web_access() RPC function, which returns the user's effective role, accessible location IDs, and specific permission codes. Role assignments are location-scoped, meaning a user can be a manager at one property and a valet at another within the same tenant. Valet performance analytics track each role's activity, giving administrators data-driven insights into team effectiveness.

Question 3

Can I give a manager access to multiple locations?

Accepted Answer

Yes. User-location assignments use a many-to-many relationship, so a manager can be assigned to 1, 5, or all locations under your tenant. They will only see tickets, team members, zones, and reports for their assigned sites. Row-level security enforces this at the database layer, not just the UI. Assignments are managed from the valet team management tools in the admin dashboard with instant effect; adding or removing a location updates the manager's access immediately without requiring them to log out. This model supports regional managers who oversee a cluster of properties while being excluded from sites outside their territory, and valet shift management keeps scheduling aligned with those assignments.

Question 4

What are feature flags?

Accepted Answer

Feature flags let you enable or disable specific capabilities per location without deploying code changes. For example, you can enable the digital key board feature at a hotel that uses physical key hooks while keeping it off at a restaurant that does not. ValeKit ships with 10 feature flags across core and advanced tiers, covering capabilities like vehicle recognition, condition reports, customer tracking, and payment processing. Flags are toggled from the admin dashboard and take effect immediately. This makes it possible to run pilots at select sites, gradually roll out new features, or customize the experience for each property based on its operational needs. Combined with valet performance analytics, feature flags let you measure the impact of each capability on specific locations before enabling it across your entire operation.

Question 5

How does billing work?

Accepted Answer

ValeKit uses Stripe for subscription billing with a self-service checkout flow and customer billing portal. You can view your current plan, upgrade or downgrade, add payment methods, and access full invoice history without contacting support. Each plan includes a base number of locations; additional locations beyond the plan limit are handled through metered overage billing calculated automatically at the end of each billing cycle. Webhook integration ensures your account status is always synchronized. Failed payments trigger grace-period notifications, and subscription changes take effect immediately. All billing data is tenant-isolated, so multi-site parking management operators never see another organization's financial information. Parking management reporting ties billing data to operational metrics, helping you understand cost per ticket and revenue per location.

One dashboard for your entire operation.

Multi-Location Admin

Team & Role Management

Feature Flags & Configuration

Subscription & Billing

Everything included

On the Roadmap

Common questions

Every arrival captured in seconds

Every vehicle, every zone, every key, accounted for

The car is ready before the guest arrives

Every dollar tracked, every transaction receipted

Every arrival. Every departure. Perfected.