Retrieval

Valet retrieval software that has the car ready before the guest arrives

When a guest is ready to leave, they tap one button on the SMS link they got at check-in. No app, no phone call. The request reaches the runners on shift instantly, the car is staged at the door, and the guest watches live status the whole way.

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What is valet retrieval software?

Valet retrieval software lets a guest request their parked car from a phone, usually by tapping a link in a text, then routes the request to the attendants on shift and tracks the car's status until it's waiting at the curb.

Request from anywhere, no app

The tracking link opens in any browser. Nothing to download, nothing to log into. One tap sends the request with the vehicle's location to the runners on shift at that site. With an integrated airport valet system, travelers can summon their cars the moment their flight lands.

Staged before they reach the curb

Because the request comes in while the guest is still walking out, the car is pulled and staged at the door before they get there. The wait the guest hates disappears.

Live status and ETA for the guest

The guest sees each step, requested, pulling, ready, with a countdown based on the location's average retrieval time, so no one hovers at the podium asking where their car is, and the front desk stops fielding status calls.

Runner dispatch and queue

Requests land on the runner app in the order they arrive, with VIP tickets carrying their badge in the list, so the busiest moments stay orderly and the longest-waiting guest is never forgotten.

Everything included

Every capability is designed to work together, giving your team a complete operational toolkit from day one.

Guest Experience

Browser-based tracking link, no app
One-tap request
Live status: requested, pulling, ready
ETA countdown after requesting

Operations

Runner push notifications
First-in-first-out queue with VIP flagged in view
7-stage ticket lifecycle
Offline-first, syncs on reconnect

Reporting

Per-stage timestamped duration
Average, median, and peak retrieval time by location
Full audit trail of every status change

What retrieval is built to deliver

Sub-3-minute

Target retrieval time

Real-time

Status pushed at every stage, no polling

7-stage

Ticket lifecycle, every change logged

FAQ

How does a guest request their car?
They tap the link in the text they got at check-in and press request. No app, no account, works in any browser.
Can guests request before they leave the building?
Yes, that's the point: requesting early is what lets the car be staged before they reach the curb.
What if there's no signal in the garage?
The runner app is offline-first, so dispatch and status still work and sync when signal returns.
Does the guest need to download anything?
No. The SMS tracking link opens in any browser.
How are retrieval requests prioritized?
Requests are queued in the order they are received, following a first-in-first-out model, and a VIP-flagged ticket carries its badge in that queue, so the team can see who is waiting and decide to pull that car first. Every runner on shift at that location is pushed the request the moment it lands, so no one is waiting on a radio call. The full retrieval lifecycle (requested, pulling, ready, completed) is tracked with per-stage duration logging in the ticket's status history. That data feeds operational reports, so managers can identify bottlenecks and set realistic retrieval time targets based on actual performance rather than guesswork.
What retrieval time should we expect?
It depends on your lot size and staffing, so ValeKit measures it rather than promising it. Each ticket records the duration from the moment a request is submitted to the moment the vehicle is marked ready, with timestamps at every status transition. Location-level statistics aggregate those durations into average, median, and peak retrieval times on the admin dashboard, and the average feeds the countdown the guest sees after requesting. ValeKit is designed around a sub-3-minute target for standard retrievals, and the per-stage data shows whether delays come from staffing, lot distance, or specific high-traffic periods.
Check-in

Every arrival captured in seconds

Learn more→
Parking

Every vehicle, every zone, every key, accounted for

Learn more→
Payments

Every dollar tracked, every transaction receipted

Learn more→
Management

One dashboard for your entire operation

Learn more→

Explore more

Feature

Check-in

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Where the tracking link is created.

Feature

Parking

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Where the car and key are tracked.

Feature

Payments

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Pay and tip from the same link.

Feature

Management

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Retrieval times feed your live dashboard.

Industry

Hotels & Hospitality

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Guests request from the room, the car's ready by the lobby.

Industry

Restaurants & Bars

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Fast return that matches the dining experience.

Guide

How to Reduce Valet Wait Time

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Practical ways to speed up retrieval through zone management and staffing.

The car, ready and waiting.

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