3.0Retrieval

The car is ready before the guest reaches the door.

SMS car retrieval, real-time status tracking, and push notifications to your team. Guests request their car by text or tracking link, delivering measurable valet wait time reduction with no app required.

See Retrieval in ActionContact sales
3.1

Guest Tracking Link

Every guest receives a browser-based link to track their vehicle's status in real time. No app download, no login. Just tap the link. Guests can request their car by text or tracking link, putting retrieval control directly in their hands.

Your vehicle is ready for pickup at Main Entrance.
valekit.co/r/TKT-2847
On my way! ~2 min
Retrieval request received
Valet team notified
3.2

Real-Time Status Updates

Every status change (requested, pulling, ready) updates instantly across all devices. Valets, managers, and guests all see the same live state.

Live Board
Live
Incoming2
KRX-8821
1m ago
WNL-4403
3m ago
Parked3
TBJ-2290
12m
FMC-9914
28m
DPQ-6637
1h
Retrieving2
HSN-1157
2m
VBC-3348
4m
3.3

Push Notifications

The moment a guest requests their vehicle, the nearest available valet receives a push notification. No radio calls, no delays. The vehicle ready notification system alerts guests automatically when their car is staged, cutting perceived wait times significantly.

Auto Follow-Ups
3 steps
Guest checked in2:30 PM
sent
Satisfaction survey+30 min
sent
Feedback request+24h
scheduled
3.4

SMS Notifications

Automated text messages keep guests informed at every step, from check-in confirmation to 'your car is ready.' Guests can text to pull their valet request directly from the message, enabling a seamless SMS car retrieval service without downloading an app.

New Ticket
Vehicle
BMW X5
Plate
ABC-1234
Color
Take photo
Check In

Everything included

Every capability is designed to work together, giving your team a complete operational toolkit from day one.

  • Browser-based guest tracking link, no app required
  • Real-time status updates via Supabase Realtime
  • Push notifications to nearest available valet
  • 7-stage ticket lifecycle from check-in to completion
  • VIP flags for priority handling during retrieval
  • SMS tracking link with one-tap vehicle request

On the Roadmap

Planned integrations and capabilities coming in a future release.

  • ›SMS delivery via Twilio: automated status messages at each stage
  • ›Text-to-retrieve: guests request their car via SMS link
  • ›Customizable per-location message templates

Common questions

How does the guest tracking link work?
At check-in, a unique token-based URL is generated for each ticket using the generate_ticket_public_link function, producing a branded short link the guest can open in any mobile browser. No app download or login required. The page displays the vehicle's details (plate, make, model, color), a live status timeline showing each stage from checked-in through ready, and a one-tap button to request car by text or link. Status updates are pushed in real time via Supabase Realtime, so the page refreshes automatically without polling. Each link expires 7 days after ticket creation, and a single ticket can only have one active public link at a time. This vehicle ready notification system keeps guests informed at every stage, delivering measurable valet wait time reduction.
Are SMS notifications available today?
Not yet. SMS delivery via Twilio is currently in development and is the next major feature on the roadmap. Today, guests receive their browser-based tracking link at check-in, and valets receive push notifications via Firebase Cloud Messaging when a retrieval is requested. The notification infrastructure is already built. The database includes notification_events, notification_templates, and notification_logs tables with per-location message customization. Once Twilio integration ships, the full SMS car retrieval service will send automated messages at each status transition (checked in, parked, ready) using those templates. Guests will be able to text to pull their valet request directly from the message. Guest SMS opt-out preferences are already stored and will be respected from day one.
What does 'text-to-retrieve' mean?
When SMS is available, guests will be able to request car by text, tapping a link in their message to queue their vehicle for retrieval before they even reach the lobby or valet stand. The link opens the same browser-based tracking portal already in use today, where the guest taps one button to trigger the request. This text-to-pull valet approach moves the retrieval request upstream by 2-3 minutes compared to the traditional approach of waiting until the guest is physically present, driving significant valet wait time reduction. Text-to-retrieve will use the same token-based authentication as the existing tracking link, so no login or app is required. The feature is designed to work alongside the vehicle ready notification system and push notification dispatch to valets.
How are retrieval requests prioritized?
Requests are queued in the order they are received, following a first-in-first-out model by default. Managers can manually adjust priority from the real-time dashboard, for example, bumping a VIP guest to the front of the queue. Smart assignment then routes each request to the nearest available valet via push notification, reducing idle walk time across the lot. The entire valet vehicle retrieval lifecycle (requested, pulling, ready, completed) is tracked with per-stage duration logging in the ticket_status_history table. This data feeds into operational reports, so managers can identify bottlenecks and set realistic retrieval time targets based on actual performance rather than guesswork.
What is the average retrieval time?
It depends on your operation's lot size and staffing, but ValeKit tracks per-ticket duration from the moment a request is submitted to the moment the vehicle is marked ready. Teams using ValeKit typically target under 3 minutes for standard retrievals, a measurable valet wait time reduction compared to manual radio-based operations. The system records timestamps at each status transition (requested, pulling, ready) so you can measure exactly where time is spent. Location-level statistics aggregate these durations into average, median, and peak retrieval times visible on the admin dashboard. This data helps managers identify whether delays stem from insufficient staffing, lot distance, or specific high-traffic periods that need additional coverage.
1.0Check-in

Every arrival captured in seconds

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2.0Parking

Every vehicle, every zone, every key, accounted for

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4.0Payments

Every dollar tracked, every transaction receipted

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5.0Management

One dashboard for your entire operation

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Explore more

Industry

Hotels & Hospitality

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Guests request their car from the room. It's waiting by the time they reach the lobby.

Industry

Restaurants & Bars

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Fast, seamless vehicle return that matches the quality of the dining experience.

Solution

Guest Experience

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Reduce average wait times by 60% with SMS-based vehicle requests.

Every arrival. Every departure. Perfected.

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