Question 1

Can ValeKit handle high-volume periods during peak flight schedules?

Accepted Answer

Yes. ValeKit's airport parking management system is designed for the throughput demands of airport operations, where departure-side intake can exceed hundreds of vehicles per hour during morning peaks. AI vehicle recognition eliminates the per-vehicle bottleneck of paper systems, capturing plate, make, model, and color in seconds instead of manual clipboard entry. The live ticket board coordinates attendants across parking zones simultaneously, and zone-based assignment ensures retrievals are routed to the attendant already in the correct area. The system also handles the asymmetric demand pattern unique to airports, with heavy departure intake in the morning and heavy arrival retrievals in the evening, by allowing managers to reassign staff between zones through the operations dashboard.

Question 2

How does SMS-based retrieval work for arriving travelers?

Accepted Answer

Every traveler receives an SMS tracking link at check-in, valid for seven days, which covers even extended trips. When their flight lands, they tap the link from baggage claim to request retrieval. The request appears instantly on the live ticket board, and your team begins pulling the vehicle while the traveler is still waiting for luggage. By the time bags arrive, the vehicle is staged at the pickup zone. No app download, no phone call to the valet stand. Just one tap. The tracking link also lets travelers check their vehicle's status anytime during their trip, providing peace of mind without any effort from your staff.

Question 3

How do you handle long-term parking and multi-day stays?

Accepted Answer

The system supports multiple rate structures including hourly, daily, overnight, flat, event, and tiered pricing, all configurable per location. Vehicles parked for extended stays (common for business travelers gone three to ten days) are tracked with the same precision as same-day service through the full ticket lifecycle. Billing is calculated automatically based on actual check-in and check-out timestamps, applying the configured rate structure for the location. Stripe and Square payment processing handles transactions digitally at retrieval, with tips, fees, and discounts all configurable. Travelers pay via the SMS tracking link or at the valet stand. No cash handling required. Digital receipts are sent automatically, keeping the departure experience fast even after a long stay.

Question 4

What security measures does ValeKit provide for airport operations?

Accepted Answer

Every vehicle is photographed at intake with timestamped condition photos tied to the ticket. All key handoffs are logged through the key board and key hook tracking system, recording who took the key, who returned it, which hook it was placed on, and when each transfer occurred, creating a complete chain-of-custody audit trail. Staff activity is tracked through ticket activities that log every action with timestamps and attendant attribution. Role-based access controls (admin, manager, valet) ensure only authorized staff can perform sensitive operations. The comprehensive audit trail across tickets, keys, and staff actions provides the documentation airport operations need for compliance and dispute resolution.

Question 5

Can the system manage operations across multiple locations and parking structures?

Accepted Answer

Absolutely. ValeKit's multi-location management provides a unified view across every location in your tenant account. Managers assign valets to specific parking zones (standard, VIP, EV, oversized, compact, or motorcycle) with location-scoped roles that control who has access to what. Vehicle locations are searchable by plate, ticket number, or traveler name, so finding any car across your operation takes seconds rather than radio calls. When primary parking zones approach capacity, overflow zones absorb the demand with zone capacity alerts notifying your team before gridlock develops. The live ticket board displays active vehicles, zone utilization, and ticket status across all locations in a single real-time view. Each location maintains its own configuration, zones, and staff while sharing the same tenant account for centralized oversight.

Airport Valet Parking Software for Stress-Free Travel

Why can't airports keep up with valet parking demand?

The guest journey

Traveler arrives

Gets a tracking link

Takes the flight

Car waiting at arrivals

Seamless payment

Traveler is remembered

Built for your operation

AI-powered check-in

Traveler self-service retrieval

Real-time operations dashboard

Integrated billing and payments

What no one else does

The numbers speak

Everything included

Traveler Experience

Multi-Location Operations

Billing & Parking

Security & Compliance

Common questions

Built for aviation.